Enterprise Support Portal
Optimized Artificial Intelligence Systems Inc. provides enterprise-tier support, guaranteed SLA response times, and architectural guidance for OAIS Sentinel on Amazon Web Services.
✉ Technical Support
Direct assistance from Sentinel security engineers for deployment, reverse proxy configuration, and Bedrock integration.
support@oais.ai →🚨 Urgent Outage (Sev-1)
24/7/365 emergency hotline for production-impacting incidents with guaranteed under 1 hour response time.
File Sev-1 Incident →📚 Documentation & APIs
Comprehensive developer guides, reverse proxy configurations, cryptographic specifications, and quickstarts.
Browse Documentation →📊 System Status & Health
Live health telemetry and zero-knowledge ledger node status across all active regions.
Check Node Health →📋 Audit & Compliance
OSFI E-23 readiness kits, SOC 2 Type II controls mapping, and automated cryptographic audit reports.
View Governance Report →💳 AWS Marketplace Billing
Inquiries regarding AWS Marketplace Private Offers, SaaS contracts, metering, and dimension entitlements.
billing@oais.ai →Service Level Agreements (SLAs)
| Severity Level | Description | Target Response Time | Coverage Hours |
|---|---|---|---|
| Severity 1 Critical | Complete outage of Sentinel gateway or cryptographic ledger; production LLM traffic halted. | < 1 Hour | 24/7/365 Priority Coverage |
| Severity 2 High | Severe degradation of service; DLP redaction impaired or fail-open triggered without outage. | < 4 Hours | Mon–Fri, 9am–6pm EST |
| Severity 3 Medium | Non-critical operational issue; Merkle root anchoring backlog, reporting or dashboard glitches. | < 8 Hours | Mon–Fri, 9am–6pm EST |
| Severity 4 Low | General guidance, architectural consultation, enhancement requests, and documentation inquiries. | < 24 Hours | Mon–Fri, 9am–6pm EST |
Self-Service Troubleshooting & Diagnostics
Before opening a support ticket, run the built-in diagnostic tool in your environment to automatically test cryptographic key vaults, zero-knowledge privacy salts, AWS Bedrock connectivity, and ledger endpoints:
$ sentinel doctor
# Launch local Zero-Knowledge Risk & Governance Cockpit
$ sentinel cockpit
# Output machine-readable JSON diagnostics to attach to support tickets
$ sentinel doctor --json > sentinel-diagnostic-report.json
File Emergency Sev-1 Incident
Submitting this ticket alerts the 24/7 OAIS Sentinel Security Operations desk and activates your institutional 60-minute SLA response clock.